Front Office Quiz 2

What is the first step in the reservation process?

• Check availability

• Choose room type

• Make payment

• Check out procedure

What information is typically required when making a reservation?

• Guest's favorite food, favorite movie, and favorite song

• Guest's social security number, credit card PIN, and mother's maiden name

• Guest's name, contact information, date of arrival and departure, number of guests, and payment details

• Guest's favorite color, shoe size, and pet's name

Explain the difference between a guaranteed reservation and a non-guaranteed reservation.

• A guaranteed reservation is confirmed and secured by a payment or credit card, while a non-guaranteed reservation is not secured by any form of payment and is subject to availability.

• A guaranteed reservation requires a deposit, while a non-guaranteed reservation does not require any payment

• A guaranteed reservation can be canceled without penalty, while a non-guaranteed reservation cannot be canceled

• A guaranteed reservation is only available for VIP guests, while a non-guaranteed reservation is for regular guests

What is the purpose of the check-in procedure?

• To water the plants in the lobby

• To register guests, collect necessary information, assign rooms, and provide necessary information about the hotel's facilities and services.

• To say hello to the guests

• To test the fire alarm system

What documents are usually required during the check-in process?

• Library card and cash

• Passport and traveler's checks

• Valid ID and form of payment

• Social security card and personal check

What is the typical sequence of steps during the check-in process?

• Greeting the guest, taking their luggage, showing them to their room

• Asking for payment upfront, assigning a room, providing key and information

• Greeting the guest, verifying reservation, obtaining necessary information, assigning a room, providing key and information

• Verifying reservation, assigning a room, asking for feedback

What is the purpose of the check-out process?

• To provide information about local attractions

• To book a room for the guest

• To clean the guest's room

• To settle the guest's account and ensure a smooth departure.

What are the common methods of payment during the check-out process?

• Bartering and trade

• Cash, credit/debit cards, mobile payments, and online payment platforms

• Bitcoin and cryptocurrency

• Checks and money orders

Explain the process of settling a guest's account during check-out.

• Review charges, decline payment, provide no receipt, ignore guest

• Review charges, accept payment, provide receipt, thank guest

• Ignore charges, refuse payment, provide no receipt, ignore guest

• Review charges, accept payment, provide no receipt, ignore guest

What are the key steps to ensure a smooth check-out process?

• Ignoring the guest and not providing any assistance

• Singing a farewell song to the guest

• Asking the guest to clean the room before leaving

• Confirming guest's details, settling outstanding bills, providing receipt, offering assistance with luggage