Chapter 8- Employee Behavior and Motivation Quiz

The pattern of actions by the members of an organization that directly or indirectly influences the organization’s effectiveness

• Employee Behavior

• Performance behaviors

• Organizational citizenship

• Counterproductive behaviors

The total set of work-related behaviors that the organization expects employees to display.

• Employee Behavior

• Performance behaviors

• Organizational citizenship

• Counterproductive behaviors

Positive behaviors that do not directly contribute to the bottom line.

• Employee Behavior

• Performance behaviors

• Organizational citizenship

• Counterproductive behaviors

Behaviors that detract from organizational performance.

• Employee Behavior

• Performance behaviors

• Organizational citizenship

• Counterproductive behaviors

When an employee does not show up for work.

• Employee Behavior

• Performance behaviors

• Absenteeism

• Counterproductive behaviors

Annual percentage of an organization’s workforce that leaves and must be replaced.

• Employee Behavior

• Turnover

• Absenteeism

• Counterproductive behaviors

Attributes that vary from one person to another. Individual differences may be physical, psychological, and emotional.

• Individual Differences

• Turnover

• Absenteeism

• Counterproductive behaviors

The relatively stable set of psychological attributes that distinguish one person from another.

• Individual Differences

• Personality

• Absenteeism

• Counterproductive behaviors

What are the Forms of Employee Behavior?

Answer explanation

Performance behaviors: the total set of work-related behaviors that the organization expects employees to display.

Organizational citizenship: positive behaviors that do not directly contribute to the bottom line.

Counterproductive behaviors: behaviors that detract from organizational performance.

What is the big five personality traits?

Answer explanation

Agreeableness: a person’s ability to get along with others

Conscientiousness: a reflection of the number of things a person tries to accomplish

Emotionality: the degree to which people tend to be positive or negative in their outlook and behaviors toward others

Extraversion: a person’s comfort level with relationships

Openness: reflects how open or rigid a person is in terms of his or her beliefs