HCD1013/IHT1013 Introduction to Hospitality Quiz

__________is the willingness to help customers & provided prompt service.

• Empathy

• Price-value

• Responsiveness

• Reliability

Which of the following words means the same as lodging and may be used to mean simply a place to sleep?

• Accommodation

• Bed and Breakfast

• Campgrounds

• Lodging Industry

Hotel operating expenses is also called __________.

• overhead

• profit

• income

• revenue

_________ is service that cannot be seen, cannot be tested & cannot be evaluated.

• Variability

• Heterogeneity

• Intangibility

• Inseparability

Which of the following statements describe a resort?

• A large house in the south of France

• A wooden building on legs in the Malaysian kampong

• Where rubber trees are grown

• A hotel that is usually located near nature

A place to sleep for one or more nights is called __________.

• Lodging

• Package

• Chain

• Theme restaurant

__________is the most commonly ordered room service meal.

• Dinner

• Hi- tea

• Lunch

• Breakfast

Businesses that prepare food for customers are __________.

• Franchisee

• Food and beverage industry

• Tourism

• Travel

The word hospitality derived from __________.

• Hostel

• Hospitium

• Hospice

• Hospe

Meeting the needs of guest with kindness and goodwill refers to:

• Hospitality

• host

• brand

• recreation