Hotel and resort tech Quiz
Authored by sheila englishclassroom
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the main components of the Property Management System (PMS)?
Enable guests to rent a car
Enable guests to make reservations
Enable guests to order room service
Enable guests to book spa appointments
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the Real-Time Interface with the GDS / CRS?
To track guests' activities for future sales efforts
To track guests' complaints for customer service support
To maintain guest facilities
To manage room inventory in real-time
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is a simple interface important for the Property Management System (PMS)?
To interface with other systems
To track key hotel performance measures
To support direct guest usage without the assistance of hotel staff
To enable guests to make reservations
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main function of the Central Reservation System (CRS) in the PMS?
Interface with other systems
Track guests' activities for future sales efforts
Account for guests' financial transactions
Enable guests to make reservations
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the Built-In Revenue Management Tools in the PMS?
To help track key hotel performance measures
To manage room inventory in real-time
To support direct guest usage without the assistance of hotel staff
To track key hotel performance measures
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main impact of Airbnb and HomeAway on the hospitality industry?
Increased guest expectations and needs
Decreased guest expectations and needs
Decreased service delivery methods
Decreased technology development and innovation
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the Three Key Interfaces in hotel and resort technology?
To decrease the incidents of false no-shows for various hotel resources
To support the rapid training of a workforce
To manage room inventory in real-time
To track key hotel performance measures
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