Hotel and resort tech Quiz

What are the main components of the Property Management System (PMS)?

• Enable guests to rent a car

• Enable guests to make reservations

• Enable guests to order room service

• Enable guests to book spa appointments

What is the purpose of the Real-Time Interface with the GDS / CRS?

• To track guests' activities for future sales efforts

• To track guests' complaints for customer service support

• To maintain guest facilities

• To manage room inventory in real-time

Why is a simple interface important for the Property Management System (PMS)?

• To interface with other systems

• To track key hotel performance measures

• To support direct guest usage without the assistance of hotel staff

• To enable guests to make reservations

What is the main function of the Central Reservation System (CRS) in the PMS?

• Interface with other systems

• Track guests' activities for future sales efforts

• Account for guests' financial transactions

• Enable guests to make reservations

What is the purpose of the Built-In Revenue Management Tools in the PMS?

• To help track key hotel performance measures

• To manage room inventory in real-time

• To support direct guest usage without the assistance of hotel staff

• To track key hotel performance measures

What is the main impact of Airbnb and HomeAway on the hospitality industry?

• Increased guest expectations and needs

• Decreased guest expectations and needs

• Decreased service delivery methods

• Decreased technology development and innovation

What is the purpose of the Three Key Interfaces in hotel and resort technology?

• To decrease the incidents of false no-shows for various hotel resources

• To support the rapid training of a workforce

• To manage room inventory in real-time

• To track key hotel performance measures

What is the main advantage of External Technologies in the hospitality industry?

• Decreased cost per key investments for owners

• Increased food and beverage revenue

• Increased hotel direct bookings

• Increased security of customer data

What is the main disadvantage of External Technologies in the hospitality industry?

• Decreased guest service

• Increased generational gaps

• Decreased transportation service

• Decreased hotel direct bookings

What is the main purpose of the Guest Lifecycle circle in the hospitality industry?

• To excite and sell guests

• To inform and entice guests

• To relive and share experiences with guests

• To convert and monetize guests