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Hotel and resort tech Quiz

Authored by sheila englishclassroom

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Used 3+ times

Hotel and resort tech Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the main components of the Property Management System (PMS)?

Enable guests to rent a car

Enable guests to make reservations

Enable guests to order room service

Enable guests to book spa appointments

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the Real-Time Interface with the GDS / CRS?

To track guests' activities for future sales efforts

To track guests' complaints for customer service support

To maintain guest facilities

To manage room inventory in real-time

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is a simple interface important for the Property Management System (PMS)?

To interface with other systems

To track key hotel performance measures

To support direct guest usage without the assistance of hotel staff

To enable guests to make reservations

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main function of the Central Reservation System (CRS) in the PMS?

Interface with other systems

Track guests' activities for future sales efforts

Account for guests' financial transactions

Enable guests to make reservations

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the Built-In Revenue Management Tools in the PMS?

To help track key hotel performance measures

To manage room inventory in real-time

To support direct guest usage without the assistance of hotel staff

To track key hotel performance measures

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main impact of Airbnb and HomeAway on the hospitality industry?

Increased guest expectations and needs

Decreased guest expectations and needs

Decreased service delivery methods

Decreased technology development and innovation

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of the Three Key Interfaces in hotel and resort technology?

To decrease the incidents of false no-shows for various hotel resources

To support the rapid training of a workforce

To manage room inventory in real-time

To track key hotel performance measures

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