Communication

The appointment book is a legal document.

• TRUE

• FALSE

Patients own the information in their medical records but the facility owns the physical or electronic record.

• TRUE

• FALSE

“If it wasn’t documented, it wasn’t done.”

• TRUE

• FALSE

When writing to patients, medical terminology should not be used.

• TRUE

• FALSE

Close-ended questions can be answered with a "yes" or "no" response.

• TRUE

• FALSE

Anxiety patient feels when encountering medical staff

• White Coat Syndrome

• Passive Behavior

• Aggressive Behavior

• Assertive Behavior

Justifying thoughts or behaviors to avoid the truth is called ________.

• rationalization

• regression

• sublimation

• introjection

Compliant or submissive behavior

• Assertive Behavior

• Passive Behavior

• Aggressive Behavior

• White Coat Syndrome

All of the following are guidelines for good listening EXCEPT:

• Avoid distractions

• Face the speaker

• Give the person your full attention

• Maintain eye contact

• Interrupt when needed

Imposing your view point on another

• Assertive Behavior

• Passive Behavior

• White Coat Syndrome

• Aggressive Behavior