UHC Certification

The Midpoint survey is generally conducted on which week of the M&R Core curriculum? 

• Week 1

• Week 8

• End of OJT

• Week 4 / Week 3

What questions does the end of class NPS surveys ask?

• How likely are you to recommend this learning experience

• How like are you to recommend UHC to others

• How satisfied are you with the resolution

• How likely are you to recommend this job

TRUE or FALSE

The PMC will automatically email  the NPS survey to learners 2 days AFTER the end of class.

• TRUE

• FALSE

When Modifying a class record which status do you select if the learner is added to the class in error.

• Deleted

• Terminated Involuntary

• Terminated Voluntary

• Transfered

(a)   is the Training type role selected by partners when adding training staff into PMC

In which Tab in PMC do we update the virtual class link?

• Attendance

• Survey

• Notes

• Change Log

How many columns does the Partner Trainer Planner have?

(a)  

When adding a new class in PMC,  what is the correct  dropdown  for  ORG field

• Consumer Services

• Govt Operations

• Plan Advocate

• No Platform || NSC

 True  or  False

Incorrect  OJT dates  affect the class  metrics in the training/partner dashboard. 

• TRUE

• FALSE

You can customize and  assign other people task in your planner. You can assign task to the following

• Facilitator

• Training Manager

• BSL

• Learner