Interpersonal Communication Skills

What is active listening?

• Active listening is ignoring the speaker's message

• Active listening is a communication technique that involves fully concentrating on what is being said rather than passively hearing the message.

• Active listening is interrupting the speaker constantly

• Active listening is only focusing on non-verbal cues

Give an example of nonverbal communication.

• Pointing at something instead of saying its name.

• Singing a song

• Writing a letter

• Waving hello

How can conflict resolution be achieved in a conversation?

• By avoiding eye contact and interrupting the other person

• By raising your voice and using aggressive language

• By ignoring the other person's perspective and only focusing on your own

• By actively listening, expressing thoughts clearly, seeking to understand, finding common ground, and working towards a solution.

Explain the concept of assertiveness in communication.

• Assertiveness involves being aggressive and dominating conversations.

• Assertiveness is about being passive and avoiding conflict in communication.

• Assertiveness in communication is about being direct, honest, and respectful when expressing thoughts, feelings, and needs.

• Assertiveness means being vague and unclear in expressing thoughts and needs.

Why is active listening important in interpersonal communication?

• Active listening hinders the flow of conversation

• Active listening is unnecessary in communication

• Active listening demonstrates genuine interest and engagement in the conversation, leading to better communication and stronger connections.

• Active listening leads to misunderstandings and conflicts

What are some common nonverbal cues that indicate someone is not listening?

• Responding appropriately, asking clarifying questions, showing interest

• Engaging in active listening, mirroring body language, providing feedback

• Maintaining eye contact, nodding in agreement, smiling

• Lack of eye contact, distracted body language, lack of appropriate responses, disinterested facial expressions

What are the key steps in resolving a conflict peacefully?

• Yelling and escalating the conflict

• Forcing one party to accept the other's terms

• Active listening, expressing feelings and needs, seeking common ground, brainstorming solutions, and reaching a mutually acceptable agreement.

• Ignoring the issue and hoping it resolves itself

How can you practice assertiveness without being aggressive?

• Yell and raise your voice to make your point

• Interrupt the other person while they are speaking

• Practice assertiveness by clearly stating your needs and boundaries while respecting the other person's perspective. Use 'I' statements to express your feelings and thoughts without blaming or attacking the other person. Listen actively to the other person's viewpoint and seek a mutually beneficial solution.

• Use aggressive body language such as pointing fingers or invading personal space

How does active listening help in building strong relationships?

• Active listening leads to misunderstandings

• Active listening creates barriers in relationships

• Active listening hinders communication

• Active listening helps in building strong relationships by showing respect, building trust, and fostering open communication.

Why is it important to be aware of your own nonverbal communication signals?

• To ensure effective communication and avoid misunderstandings.

• To confuse others intentionally

• To create misunderstandings

• To make communication more difficult