A tall (hierarchical) structure will be used by:

• Small Businesses

• Large Businesses

Tall structures are characterized by:

• Many layers of managers and employees

• Few layers of managers and employees

Tall structures feature a long chain of command...

• TRUE

• FALSE

A long chain of command results in...

• Slower communication and decision making

• Faster communication and decision making

An advantage of a tall structure is...

• Decision making is faster meaning the business can react to PESTEC factors

• Clear reporting structure and clear pathways for promotion opportunities

In tall structures, managers have a narrow span of control...

• TRUE

• FALSE

A Flat structure is characterised by...

• Many layers of managers and employees

• Fewer layers of managers and employees

In flat structures, managers have a wide span of control...

• TRUE

• FALSE

A disadvantage of a flat structure is...

• Communication and decision making happens more slowly

• Less promotion opportunities, which impacts on employee motivation

Which type of structure features a Headquarters, or HQ, where all key decisions are made?

• Matrix

• Entrepreneurial

• Centralised

• Decentralised