QSM Final Lesson 2 and 3

What is the international Standard for quality management?

• ISO 9001

• ISO 14001

• ISO 27001

• ISO 45001

Which principle of ISO 9001 emphasizes the importance of getting your team involved in the management system?

• Process approach

• Engagement of people

• Customer focus

• Leadership

What is a proven way of ensuring that you plan, resource, and manage your processes and their interactions effectively?

• Leadership

• Process approach

• Improvement

• Customer focus

What is essential to the ISO 9001 quality management system and should be your organization's core objective?

• Leadership

• Improvement

• Evidence-based decision making

• Relationship management

What is the highest level of national recognition for performance excellence that a U.S. organization can receive?

• Quality Achievement Award

• National Quality Award

• Global Excellence Award

• Baldrige Award

Which category of the Baldrige assessment criteria examines how senior executives guide the organization and address its responsibilities to the public?

• Process management

• Customer focus

• Strategic planning

• Leadership

What does the Baldrige Criteria for Performance Excellence provide a framework for?

• Increasing market share

• Improving customer satisfaction

• Improving overall performance

• Enhancing employee relations

Which category of the Baldrige assessment criteria examines how the organization sets strategic directions and determines key action plans?

• Results

• Customer focus

• Strategic planning

• Leadership

What is the mission of the Malcolm Baldrige Performance Excellence Program?

• To improve the competitiveness and performance of U.S. organizations

• To develop evaluation criteria for U.S. organizations

• To promote global leadership in quality management

• To raise awareness about quality in U.S. organizations

Which principle of ISO 9001 emphasizes the importance of focusing on customers and their needs?

• Leadership

• Customer focus

• Engagement of people

• Process approach