2024 1st Half TMP MP - Mock Exam

These are designed to integrate perfectly with a Toyota vehicle for better fit, styling, and overall performance.

• Toyota Insure

• Toyota Quality Service

• Toyota Accessories

• Toyota Financial Service

This is TMP's exclusive insurance service program that allows customers to enjoy full-coverage insurance at competitive rates.

• Toyota Insure

• Toyota Financial Services

• 
  Toyota Quality Service

• TSURE

Which of the following is considered as advantage of Toyota quality service?

• 
  Genuine parts

• 
  State-of-the art facilities

• 
  Warranty coverage

• Toyota Certified Technicians

• All of the above

DTI - Department Administrative Order No. 21-03 series of 2021 states that "No person or company engaged in the sales or offer for sale of consumer products and services shall impose an installment only"

• 
  True

• 
  False

This refers to the entirety if the vehicle from new purchase, usage, until retirement

• Toyota Sure Advantage

• Vehicle Delivery

• Customer Retention

• Vehicle Life Cycle

The deductible fee of Toyota Insure is fixed at Php2,000 for passenger car and Php3,000 for commercial vehicle.

• True

• 
  False

Which of the following is not a product of Toyota Financial Services?

• 
  Regular Financing

• Kinto One

• Bank Purchase Order

• 
  Balloon Payment Plus

Which of the following is considered as advantage of T-SURE?

• 
  Fair trade-in value

• Transparent Operations

• 
  Fair vehicle inspection process

• Ease of Transaction

• All of the above

The customer may choose to file a complaint to DTI if the dealer refuses to accept cash transaction for new vehicle purchase.

• True

• False

____________________ is another channel when dealer frontliners can create additional customer touchpoints for customers.

• Express Maintenance

• Toyota Insure

• Toyota Value Chain

• Customer Report