PROFESSIONAL ETIQUETTE FOR HOTELIERS

Which one of these is used as a salad fork ?

• 9

• 10

• 11

Which are FALSE about communication style in Generation Z

• Slow communication

• True digital natives

• Tech savvy and quick learner

Communication allows us to interact with other people and share knowledge or experience with anything outside of ourselves. 

• TRUE

• FALSE

Food should be served from the right and removed from the left?

• TRUE

• FALSE

Which are professional dining basics?

i) Sit in proper posture

ii) Place napkin on empty plate

iii) Turn off cell phone

iv) Don’t place used silverware in cup

• i & ii

• i & iii

• i, ii & iv

• i, iii & iv

A worker are allow to groom theirselves in public?

• TRUE

• FALSE

Effective communication involve ? 

i) Eye contact 

ii) Visible mouth

iii) Some question

iv) Silence

• i & ii

• i, ii & iii

• All of the above

There are various way to make people invest in our product and services, excluding

• Be social 

• Do not engage with the audience

• Responsive

• Use proper language

The best social media tools for communication is messaging apps

• TRUE

• FALSE

Which of these generations has the largest workforce nowadays?

• Gen X

• Gen Y (Millennials)

• Gen Z

• Baby Boomers