Intercom Knowledge

The recommended fields to make visible on company profile in Intercom (select 3)

• Trial

• Priority

• CS Trainer

• Company ID

If a conversation is assigned to CS Happiness team, Happiness agent will answer. Who will answer a conversation if it is assigned to Product team?

• Developer team

• SLS team

• Knowledge team

• Happiness team

What format is this conversation?

• Chat format

• Email format

• Can be both email and chat

• Call format

When these accounts come to us in a chat,

which account can we reply to with the macro here? (choose 2)

• Expiration: in a year

• Expiration: 1 day ago

• Expiration: in 7 months

• Expiration: 3 years ago

Choose two correct statements from the information provided.

• This account is in trial

• This account has only 2 registration credits available

• The account PM is Vinni Neris

• This account is expired

All chat reports must be posted within ____ minutes of the chat ending.

• 10

• 15

• 20

• 30

Please wait ___ minutes before closing an email.

• 10

• 15

• 20

• 30

Which of the following is the incorrect statement on how to handle email?

• Do not reply to an email assigned to other Happiness team

• Do not send multiple responses like you do in a chat

• Do not use Helpdocs integration button

• Do not use emojis or exclamation mark

Which statement is wrong about the limitation of a trial?

• The feature is limited

• The duration is 7 days until it is expired

• It has only 10 credits

• The length of trial and the total credit can be adjusted

How many trial accounts an InEventer can have?

• Only 1

• 5 in total

• InEventer are not allowed to create a trial account

• As much as you want