Hotel Butler Opera PMS Quiz

Hotel Butler Opera PMS Quiz

University

20 Qs

quiz-placeholder

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Hotel Butler Opera PMS Quiz

Hotel Butler Opera PMS Quiz

Assessment

Quiz

Other

University

Medium

Created by

Abhishek Kumar

Used 2+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the purpose of setting alerts (pop-up messages) in Opera PMS?

  • To notify housekeeping of room status

To inform guests about hotel events

To provide important information or reminders about specific guests

  1. To manage room availability

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which menu option allows you to set an alert for a guest profile?

  • Reservations

Front Desk

Guest Profile

  1. Alerts

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are "Traces" used for in Opera PMS?

  • To track housekeeping tasks

To communicate special requests or tasks between departments

To manage guest check-ins

  1. To update billing information

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can a butler add a trace to notify another department about a guest's special request?

  • Through the Billing menu

Using the Traces option under Guest Services

Directly in the Guest Profile notes

  1. Through the Housekeeping module

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where do you update a guest’s preferences in Opera PMS?

  • Reservations

Guest Preferences section under Guest Profile

Billing Comments

  1. Room Status

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of information can be stored under guest preferences?

  • Payment details

Preferred room type, amenities, dietary restrictions

Check-in/check-out times

  1. Travel history

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to add profile notes to a guest’s profile?

  • To provide personalized service and remember specific details about the guest

To increase the guest's bill

To speed up the check-out process

  1. To manage room availability

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