Hotel Butler Opera PMS Quiz

What is the purpose of setting alerts (pop-up messages) in Opera PMS?

• • To notify housekeeping of room status

• To inform guests about hotel events

• To provide important information or reminders about specific guests

• 1. To manage room availability

Which menu option allows you to set an alert for a guest profile?

• • Reservations

• Front Desk

• Guest Profile

• 1. Alerts

What are "Traces" used for in Opera PMS?

• • To track housekeeping tasks

• To communicate special requests or tasks between departments

• To manage guest check-ins

• 1. To update billing information

How can a butler add a trace to notify another department about a guest's special request?

• • Through the Billing menu

• Using the Traces option under Guest Services

• Directly in the Guest Profile notes

• 1. Through the Housekeeping module

Where do you update a guest’s preferences in Opera PMS?

• • Reservations

• Guest Preferences section under Guest Profile

• Billing Comments

• 1. Room Status

Which type of information can be stored under guest preferences?

• • Payment details

• Preferred room type, amenities, dietary restrictions

• Check-in/check-out times

• 1. Travel history

Why is it important to add profile notes to a guest’s profile?

• • To provide personalized service and remember specific details about the guest

• To increase the guest's bill

• To speed up the check-out process

• 1. To manage room availability

How do you add a note to a guest's profile in Opera PMS?

• • Select the guest profile, click on "Notes," and add the details

• Go to the Billing section and add a comment

• Update the room status

• 1. Send a message to the front desk

What does ETA stands for?

• • Expected Time of Arrival

• Eat Together Alot

• Eminent Transport Assistance

• 1. Expeacted Travel Assistance

What do you mean by Rate Code?

• • Codes used for tracking maintenance issues in the hotel

• Codes for assigning housekeeping tasks

• Codes used to indicate the cleanliness of a room

• 1. Codes that determine the pricing, discounts, and promotional packages applied to a guest's reservation