Contact Greetings- QSDD

From the responses below, select the greeting that was modified by the agent.

• "Good Morning. Shutterfly Customer Success. This is John."

• "Good Morning. Shutterfly Customer Success. My name is John."

• "Good Evening. Shutterfly Customer Success Team. This is John"

• "Good Evening. Shutterfly Customer Success. This is John."

Within how many minutes should an agent initiate a chat?

• 5

• 1

• Doesn't Matter

• 2

The agent should always be prepared to take a call, and it should not take more than 5 seconds to answer.

• True

• False

Which greeting is considered the approved standard to use when emailing a customer?

• "Hi there," [Recipient's Name]

• What's up [Recipient's Name]

• Hello [Recipient's Name] or Hi [Recipient's Name]

• 1. "No greeting at all,"

Match the following social media platforms!

• Twitter aka X

• 
• Instagram

• 
• Facebook

•