Chap 14 Conflict

When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is ________.

• task conflict

• relationship conflict

• process conflict

• traditional conflict

• reactive conflict

Which of the following statements is true regarding conflict?

• The smaller the group, the greater the likelihood of conflict.

• The less specialized the activities of the group, the greater the likelihood of conflict.

• People low in the personality traits of disagreeableness, neuroticism, or self-monitoring are more likely to engage in a conflict.

• Diversity of goals among groups is a major source of conflict.

• As the ambiguity about where responsibility for actions lies decreases, the potential for conflict increases.

Which of the following is the second stage in the conflict process?

• potential opposition

• cognition and personalization

• intuitions

• behaviour

• reaction and transference

______ is the third stage in the conflict process and it intervenes between people's perceptions and their overt behaviour.

• Potential for opposition

• Intention

• Cognition

• Attribution

• Behavioural manifestation

Emma is the labour union negotiator. Today, she is meeting with management to discuss the new five-year contract, including wages and benefits. This example of labour-management negotiations over wages exemplifies ________.

• integrative bargaining

• arbitration

• distributive bargaining

• mediation

• conciliation

Which of the following statements is true regarding integrative bargaining?

• Integrative bargaining leaves one party a loser.

• Integrative bargaining makes the first offer, and makes it an aggressive one.

• Integrative bargaining focuses on long-term relationships.

• Integrative bargaining operates under zero-sum conditions.

• Integrative bargaining involves low information sharing.

At first, the disputing parties resist your offer to help create a win-win situation for both groups. They are each highly focused on their demands in the negotiation, otherwise known as their ________.

• focal points

• distribution points

• resistance points

• settlement ranges

• target points

You have decided to try to find a win-win situation to help labour and management resolve their differences. You are attempting to engage in ________.

• integrative bargaining

• conciliation

• mediation

• distributive bargaining

• arbitration

In a negotiation process, which of the following activities is most likely to be included in the "definition of ground rules" step?

• determining your best alternative to a negotiated agreement

• determining time constraints, if any, applicable to negotiation

• justifying your original demands

• formalizing the agreement that has been worked out

• determining the history leading up to the negotiation

In a negotiation process, which of the following activities is most likely to be included in the "closure and implementation" step?

• determining your best alternative to a negotiated agreement

• justifying your original demands

• formalizing the agreement that has been worked out

• determining time constraints, if any, applicable to negotiation

• exchange of the initial proposals or demands