Conflict Management

Name and explain the five conflict resolution styles.

• Avoiding, Accommodating, Competing, Compromising, Collaborating

• Avoiding, Accommodating, Competing, Compromising, Isolating

List three negotiation techniques commonly used in conflict resolution.

• Collaborative negotiation, Competitive negotiation, Compromise negotiation

• Accommodating, negotiation, being aggressive

• Avoidance, negotiation competing

• Forcing, negotiation, arguing

Why is active listening important in conflict management?

• Active listening is not important in conflict management

• Conflict management does not require understanding perspectives

• Empathy is not relevant in resolving conflicts

• Active listening is important in conflict management to understand perspectives, show empathy, build trust, de-escalate conflicts, clarify misunderstandings, and reach collaborative solutions.

How does emotional intelligence play a role in resolving conflicts?

• Emotional intelligence causes individuals to ignore emotions in conflicts

• Emotional intelligence enables individuals to understand and manage emotions, empathize & communicate effectively,

• Emotional intelligence leads to increased aggression during conflicts

• Emotional intelligence has no impact on conflict resolution, why do I need to know your emotions!??

What are some effective mediation strategies to use in conflict resolution?

• Taking sides with one party

• Active listening, encouraging open communication

• Avoiding the conflict altogether, Just turn your back on it!

• Interrupting the parties involved

Give an example of a compromise negotiation technique.

• Good cop, bad cop

• Split the difference

• Ultimatum

• Avoidance

Explain the difference between distributive and integrative negotiation.

• Distributive negotiation is win-lose, while integrative negotiation is lose-win.

• Distributive negotiation is win-lose, while integrative negotiation is win-win.

• Distributive negotiation is lose-lose, while integrative negotiation is win-win.

• Distributive negotiation is win-win, while integrative negotiation is lose-lose.

How can mirroring be used as an active listening skill?

• Mirroring can be used as an active listening skill to encourage them to share more.

• Mirroring is a technique to dominate the conversation and steer it towards personal interests

• Mirroring involves interrupting the speaker to repeat what they said

• Mirroring is used to provide unsolicited advice to the speaker

Discuss the importance of empathy in conflict resolution.

• Empathy fosters understanding, trust, and effective communication.

• Empathy can be replaced by assertiveness in conflict resolution

• Empathy is irrelevant in conflict resolution as it prolongs the process

• Empathy leads to biased decision-making in conflict resolution

How does mirroring contribute to effective communication in conflict resolution?

• Mirroring helps in building rapport and trust between parties by demonstrating understanding and validation of their perspectives.

• Mirroring is a technique to dominate the conversation and assert one's own views.

• Mirroring involves mirroring the body language of the speaker without paying attention to their words.

• Mirroring is used to distract the speaker and derail the conversation.