RDM Compliance

What guest information should be protected?

• Guest Name
• Guest Address
• All of the answers
• Credit Card Number

Identity Theft has been decreasing in the recent years.

• True
• False

People who may try to illegally use guest information include:

• Employees
• Non-Guests
• all of the answers
• Other Guests

Emergency reports containing guest information do not need to be shredded if the trash bin is equipped with a lock.

• True
• False

Audit Pack storage should be accessible to:

• All employees
• Select members of the hotel accounting staff or management
• All managers and supervisors
• Corporate accounting staff only

Express C/O folders only need to be completely slid untder guestroom doors if the CC info is listed on the folio

• True
• False

Which one of the following typically contains the most sensitive guest information?

• Lost & Found
• Electronic Key Card
• Registration Card
• Cash Receipt

It is the responsibility of all hotel employees to make sure guest information is handled correctly.

• True
• False