Chapter 12 Housekeeping Exit Ticket

Housekeeping departments often manage which of the following?

• Guest rooms

• Financial accounts

• Marketing strategies

• IT infrastructure

Which of the following is a common area managed by housekeeping?

• Laundry

• Kitchen

• Office

• Gym

Which role is not directly involved in cleaning rooms?

• Room Attendant

• Inspector

• Executive Housekeeper

• Assistant Housekeeper

Which position is responsible for managing both inspectors and room attendants?

• Executive Housekeeper

• Assistant Housekeeper

• Room Attendant

• Inspector

What is a task of a room attendant related to guest privacy?

• Limiting guest room access

• Organizing parties

• Providing entertainment

• Offering guided tours

What should room attendants do if they encounter guests who are ill?

• Ignore them

• Offer help

• Ask them to leave

• Call security

Which staff member is specifically mentioned as allowed to enter a guest room?

• The chef

• The receptionist

• The room attendant assigned to clean the room

• The lifeguard

What are public areas of a hotel?

• Areas restricted to a particular guest

• Lobbies, restaurants, offices

• Private guest rooms

• Staff-only areas

What is the primary purpose of deep cleaning public areas and guest rooms?

• To redecorate

• To maintain cleanliness

• To renovate

• To replace old furniture

Where are folded linens stored?

• In the laundry basket

• In the closet

• In the linen room

• In the storage box