Eduqas Hosp - Customer Needs

Which of the following is NOT a group into which customers can be divided according to their needs?

• Business customers

• Leisure customers

• Local residents

• International tourists

Answer explanation

International tourists are not a distinct customer group based on needs like the others listed. Business customers, leisure customers, and local residents have specific needs that differ from those of international tourists.

What might business customers require for their meetings?

• Drinks facilities in room

• Whiteboards and projectors

• Different room sizes

• Concierge service

Answer explanation

Business customers often require tools for effective communication and presentation during meetings. Whiteboards and projectors are essential for brainstorming and displaying information, making them a key requirement.

Which of the following is a need specific to leisure customers?

• Early breakfast

• 24-hour room service

• Snack/mini bar

• Quiet floor to work

Answer explanation

Leisure customers often seek convenience and indulgence, making a snack/mini bar appealing for quick refreshments. In contrast, early breakfast, 24-hour room service, and quiet floors cater more to business needs.

What is a concern for hospitality businesses when serving local residents?

• Providing free Wi-Fi

• Addressing noise and parking issues

• Offering express check-in

• Ensuring disability access

Answer explanation

Addressing noise and parking issues is a key concern for hospitality businesses serving local residents, as these factors can significantly impact the quality of life in the community and the business's relationship with locals.

Which of the following is NOT a provision for business customers?

• Iron and ironing board

• Special dietary needs

• Express check-in and check-out

• Discount/loyalty points

Answer explanation

Special dietary needs are typically associated with individual guests rather than business customers, who are more likely to benefit from provisions like express check-in, discounts, and amenities like an iron.

What is a requirement for hospitality and catering businesses by law?

• Offering luxury experiences

• Providing customer rights and inclusion

• Ensuring early breakfast

• Offering different room sizes

Answer explanation

By law, hospitality and catering businesses must provide customer rights and inclusion, ensuring all guests are treated fairly and have access to services, which is essential for compliance with regulations.

Which of the following is a catering need for leisure customers?

• Tea and coffee facilities for meetings

• Drinks facilities in room

• Whiteboards and projectors

• Quiet floor to work

Answer explanation

Drinks facilities in room cater to leisure customers by providing convenience and comfort, allowing them to enjoy refreshments without leaving their space, enhancing their overall experience.

What type of accommodation might leisure customers look for?

• Quiet floor to work

• Different room sizes

• Express check-in and check-out

• Free Wi-Fi parking

Answer explanation

Leisure customers often seek different room sizes to accommodate varying needs, such as families or groups. This flexibility enhances their stay, making it the most relevant choice compared to the other options.

Which of the following is NOT a reason a business cannot discriminate against a person?

• Age

• Gender

• Dietary preferences

• Race and culture

Answer explanation

Dietary preferences are not a protected category under anti-discrimination laws, unlike age, gender, and race, which are legally recognized. Therefore, businesses can discriminate based on dietary preferences.

What is an example of a facility that local residents might use?

• Conference rooms

• Restaurants

• Express check-in

• Concierge service

Answer explanation

Restaurants are common facilities that local residents frequently use for dining and socializing, making them a relevant example. In contrast, conference rooms, express check-in, and concierge services are typically associated with businesses or hotels.