Hospitality Cert Chapter 2

What type of document would contain the following statements? *Greet customers in a professional manner. *Replace food utensils and beverage glasses to the appropriate areas as needed. *Provide cleaning duties when necessary for spilled food or beverages.

• Job specification
• Performance measurement
• Employee rating scale
• Job description

To “sell” your qualifications and skills to a future employer, you should have a clear and concise

• résumé
• job application.
• job description.
• letter of recommendation.

Which is an example of a scenario-based question?

• How many weekends can you work?
• Have you ever worked as line cook and, if so, what did you prepare?
• What was one time when you had a customer with a complaint?
• If you’re working as a server in a restaurant and a guest is upset with their meal, what would you do?

Behavioral-based questions can be answered using the STAR method, which addresses the Situation, the Task, the Action and the

• Result
• Responsibilities.
• Referral.
• Recommendation.

What type of communication is used when the general manager gives the chef a thumb’s up?

• Nonverbal
• Written
• Visual
• Verbal

Which is an example of professional behavior?

• Do not directly address the person by name.
• Do all the talking.
• Act nervous and unsure of yourself.
• Make eye contact

An applicant is interviewing for a position as a sous chef at an upscale resort. When asked about his goals, he states that he plans to open his own restaurant within a year. He is just waiting for one additional investor. The interviewer will likely

• be excited to hear that the applicant has such impressive goals.
• not want to hire someone who is already planning to leave.
• recommend that the applicant go to work for a franchise group.
• ask the applicant for other referrals.

A closed-ended question asks you to

• consider what you would do in a hypothetical situation.
• share a story about your past behavior.
• give a simple yes or no answer.
• think thoughtfully and in-depth.

What is a job portfolio?

• A summary of an applicant’s personal, educational, and professional qualifications and experience
• A letter that shows an applicants’ experience and qualifications
• A collection of materials that shows who and what an applicant is or has done
• An explanation of the tasks and responsibilities of a position

Organizations to which members pay dues or a fee for access to tools, resources, partnerships, networking, discounts, and educational opportunities are called

• apprenticeships
• community service organizations
• professional associations.
• industry partners