Intro to Business Chapter 3Leadership and Management

Sandeep is in a management role and is responsible for monitoring financial performance and comparing it against goals. He also recommends a plan of action for better aligning to goals when there are issues. Which of the functions of management does this example best represent?

• leading

• planning

• monitoring

• controlling

• organizing

Bilal works in the call center at Insider Collectibles. He is responsible for directing the day-to-day work for customer care specialists and answering questions that come up throughout the day. Bilal is most likely a(n) ________ manager.

• executive

• supervisory

• project

• operations

Ariston has been asked to find a new contract management vendor for his employer. He wants to ensure it is the best option available, but he also needs it to be cost effective or the senior leadership won’t approve the change. He rules one of the vendors out after they offered him a kickback in return for selecting them, and he has created list of advantages and disadvantages for the others. Ariston is likely in which of the following stages of the decision-making process?

• weighing alternative solutions

• identifying problems

• implementing potential solutions

• thinking of possible solutions

• evaluating problems

Coastal Health Care is creating a plan in the event of a hurricane or other natural disaster. The leadership team assigns specific responsibilities to each department, even the ancillary areas like finance and human resources. Which of the benefits of planning does this example best represent?

• coping with uncertainty

• checking on progress

• coordinating activities

• implementing a vision

• thinking ahead

Upper management at Flex Solutions meets annually to evaluate company objectives for the next one to five years. Which level of planning does this example best represent?

• participative

• tactical

• transformational

• strategic

• operational

MyAppt Scheduling believes it can market its services to health care in the near future. Strong sales in this market would ensure the company stays competitive for years to come. This example best represents which part of the SWOT analysis?

• weaknesses

• opportunities

• tactics

• threats

• strengths

The senior vice presidents at Terra Firma Construction are each responsible for a specific function within the organization. One leads the human resources team, one the marketing team, another the finance team, and so on. Which of the following options for viewing organization charts would best assist you in reporting on the areas of specialization within Terra Firma Construction?

• reviewing dotted line relationships

• scanning the chart vertically

• working from the entry-level positions upwards

• studying the chart’s matrices

• examining the chart from side to side

JuJu manages a construction firm. He is able to build homes from top to bottom including all electrical and plumbing needs. JuJu can best be described as having strong _______ skills.

• conceptual

• human

• creative

• technical

• organizational

Marquez has been managing the financial analysis team at Safro Company for five years. His staff knows he is there for questions and to help with roadblocks, but he trusts them to manage their own day-to-day work. Marquez most likely believes in the concept of

• empowerment.

• knowledge workers.

• autocratic leadership.

• controlling.

• tactical leadership.

Geronimo holds weekly one-on-one meetings with his staff. He listens carefully as they describe work projects and offers his thoughts when the employees ask for assistance. Most importantly, he asks his employees for their input on upcoming work and delegates responsibilities to them whenever possible. Geronimo is most likely using ________ leadership.

• autocratic

• transformational

• laissez-faire

• horizontal

• participative