TechDirect: Diver Deeper - Hardware Troubleshooting

What is the primary purpose of the Pro Support warranty?

• To provide software updates

• To cover accidental damage and hardware issues

• To offer free device replacements

• To extend battery life

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DOK Level 1: Recall

Which step should be taken first when troubleshooting power issues?

• Check the motherboard

• Inspect the power button

• Examine external factors like the outlet or power strip

• Replace the battery

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DOK Level 1: Recall

How long should you hold the power button to perform a hard reset?

• 5 seconds

• 10 seconds

• 15 seconds

• 20 seconds

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DOK Level 1: Recall

What combination of keys is used for a Built-in Self-Test (BIST) on the motherboard?

• M + Power

• D + Power

• F + Power

• R + Power

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DOK Level 1: Recall

Which key combination is used for LCD tests in BIST?

• M + Power

• D + Power

• L + Power

• T + Power

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DOK Level 1: Recall

What should you check to confirm the functionality of an AC adapter?

• The color of the adapter

• The LED indicator when plugged into a known good outlet

• The length of the cable

• The weight of the adapter

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DOK Level 1: Recall

What diagnostic tool provides detailed insights into device issues?

• BIOS

• ePSA Diagnostics

• Task Manager

• Device Manager

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DOK Level 1: Recall

What can be used to diagnose video issues on a device?

• A new keyboard

• An external monitor

• A different power cable

• A USB drive

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DOK Level 1: Recall

What is the benefit of the Pro Support warranty compared to a vehicle warranty?

• It is cheaper

• It enhances user confidence in device safety

• It covers more devices

• It requires less paperwork

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DOK Level 1: Recall

Why is it important to prioritize external troubleshooting steps?

• It is more expensive

• It often resolves issues more quickly

• It requires specialized tools

• It is less effective

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DOK Level 1: Recall