TEST 1

Ability to work with, understand and motivate other people both individually and in groups.

• Technical Skills

• Conceptual Skills

• Human Skills

• None of These

A role who is responsible for motivation and direction of employees.

• Leader

• Disturbance Handler

• Negotiator

• Monitor

These are evaluative statements about objects, people or events

• Emotions

• Personality

• Values

• Attitudes

The sum of ways in which an individual reacts to and interacts with others.

• Personality

• Attitude

• Emotions

• Values

A personality dimension describing someone who is sociable, gregarious and assertive

• Conscientiousness

• agreeableness

• emotional stability

• extraversion

A process by which an individual organize and interpret their sensory impressions to give meaning to their environment.

• Attribution

• Attitude

• Perception

• Personality

A relatively permanent change in behaviour that occurs as a result of experience.

• Perception

• Learning

• Dissonance

• Monitor

The tendency to draw a positive general impression about an individual based on a single characteristics.

• horn effect

• halo effect

• Stereotyping

• Contrast effect

An intense, discrete and short-lived feeling experiences that are often caused by a specific event.

• Emotion

• Mood

• Attitude

• Personality

A study on the impact of individual, organisation, and structure on behaviour within the organisation.

• Consumer Behaviour

• Social Behaviour

• Organisation Behaviour

• None of these