Revenue Management Quiz

Which of the following is NOT a benefit of Revenue Management?

• Improved forecasting

• Identification of new market segments

• Reduced employee turnover

• Establishment of a value-based rate structure

"The Coastal Retreat," a beachfront hotel, is expecting a surge in bookings due to a local festival. To optimize room sales, the hotel decides to implement a minimum stay requirement of 3 nights. This strategy is an example of:

• Capacity Management

• Discount Allocation

• Duration Control

A hotel front desk agent reconciles the day's cash drawer. After removing the initial bank, they find the following:

• - Total cash: $1,500

• - Check: $200

• - Gift vouchers: $50

• - Net cash receipts from the Accounting system: $1,700

What has occurred in this scenario?

• A shortage has occurred.

• An overage has occurred.

• The accounts are balanced.

• There is insufficient information to determine.

The front desk agent assigned a guest to another room due to a complaint and decreased her folio balance by $20 as compensation for the inconvenience. This type of transaction is called a(n):

• account allowance.

• account correction.

• account transfer.

• split account

Which of the following is NOT considered a SECURITY-related record?

• A logbook entry noting a guest's request for a late checkout

• A written report about a theft incident in the hotel's parking lot

• A maintenance log documenting the repair of a faulty security camera

• A record of vehicle registration numbers for guests using valet parking

Which of these details is typically included in a hotel's information directory?

• Local restaurant locations and menus.

• Guest room numbers and occupancy status.

• Employee contact information and department extensions.

• Hotel security procedures and emergency contact numbers.

What is the MAIN purpose of the "wash factor" in hotel revenue management?

• To adjust pricing based on fluctuations in demand and occupancy levels.

• To account for cancellations and no-shows when setting room rates.

• To release unneeded rooms back into inventory and avoid lost revenue.

• To determine the optimal mix of group and transient guest bookings.

When handling mail for a guest who has already checked out, what is the standard procedure according to the sources?

• Forward the mail to the guest's next destination, if provided.

• Hold the mail at the front desk for a predetermined period.

• Contact the guest to arrange for mail collection.

• Reject the mail.

Max departed the hotel without settling his account. His account now becomes ______ and the responsibility for collecting the account would fall to _______

• Guest account; front desk agent on duty

• Guest account; front office manager

• Non-guest account; front office manager

• Non-guest account; accounting department

The ABC Hotel has 420 rooms. At 70 percent occupancy, 120 of the 294 rooms sold are normally occupied by more than one person. The multiple occupancy percentage would be __________ percent.

• 64.3

• 40.8

• 28.6

• 45.1