THC 107 MIDTERM QUIZ 3

Who is considered the "heart of the house" in a hotel?

• Valet parker

• Housekeeper

• Front desk agent

• Doorman

Which of the following is NOT a responsibility of management?

• Hire employees

• Train employees

• Evaluate employees

• Increase profits

Which of the following is considered a frontline or customer-contact employee?

• Ticketing agent

• Character at a theme park

• Restaurant server

• All of the above

The human resource department is responsible for which of the following?

• Recruitment

• Compensation and benefits

• Training and development

• All of the above

What is the main advantage of hiring internal candidates?

• Information about the applicant is easily accessible

• It is more cost-effective

• It promotes diversity in the workforce

• All of the above

Which of the following is NOT a common approach to hiring external employees?

• Internet

• Print advertising

• Professional linkages or groups

• Increasing employee salaries

Which of the following is an important requirement for hiring in the tourism and hospitality industry?

• Educational background

• Physical features and skills

• Right attitude and character

• All of the above

What is the purpose of job analysis?

• To determine placement of jobs

• To gather and analyze information about job content and requirements

• To identify the most qualified candidates

• Both A and B

Which of the following is NOT a responsibility of the human resource department?

• Recruitment

• Compensation and benefits

• Determining organizational strategy

• Training and development

What is the term used to describe the excess workforce that an organization has, but not enough job positions to fill?

• Headhunters

• Talent pooling

• Job analysis

• None of the above