Consumer Conflict Quiz

What does 'caveat emptor' mean?

• Let the seller beware

• Let the buyer beware

• Seller beware of buyer

• Buyer beware of seller

Which of the following is NOT a cause of consumer conflict?

• Bad customer service

• Poor quality products

• Over-priced services

• Excellent customer service

What is the role of the Consumer’s Association of Ireland?

• To provide legal advice to businesses

• To ensure consumers get good quality products and know their rights

• To sell consumer goods

• To regulate prices in the market

Which Act ensures that goods must be of merchantable quality?

• Competition Act 2002

• Sale of Goods & Supply of Services Act 1980

• Consumer Protection Act 2007

• Consumer Rights Act 2015

What is the maximum claim amount in the Small Claims Court?

• €1,000

• €2,000

• €5,000

• €3,000

What is the penalty for promoting pyramid schemes under the Consumer Protection Act 2007?

• A fine of up to €50,000

• A fine of up to €100,000

• A fine of up to €150,000 and/or 5 years in prison

• A fine of up to €200,000 and/or 10 years in prison

Which of the following is a non-legislative method of solving consumer conflicts?

• Consumer Protection Act 2007

• Conciliation

• Small Claims Court

• Ombudsman for Public Services

What is the role of the Competition and Consumer Protection Commission (CCPC)?

• To provide loans to consumers

• To enforce consumer and competition law

• To manage public hospitals

• To set prices for consumer goods

What is considered a misleading practice under the Consumer Protection Act 2007?

• Making false claims about a product's origin

• Offering a genuine discount

• Providing accurate product descriptions

• Displaying clear pricing information

What is the purpose of the Ombudsman for Public Services?

• To provide legal representation

• To investigate complaints against public bodies

• To investigate complaints against private companies

• To offer financial compensation