Health Service Provider Complaints Quiz

Which of the following is an example of a registered health practitioner?

• Audiologist

• Dietician

• Doctor

• Homeopath

What is another question addressed by the HCC?

• Is there a limit to what a doctor can charge?

• How to schedule a medical appointment?

• What are the hospital visiting hours?

• How to file a tax return?

What does HCC stand for in the complaints process?

• Health Care Commission

• Health Complaint Council

• Health and Care Committee

• Health Complaints Commissioner

What is the first step in the complaint journey?

• Complaint lodged

• Investigation

• Outcome recorded

• Formal resolution

What is required before lodging a complaint with the HCC?

• Attempt to redress directly with the provider

• Contacting a lawyer

• Gathering media support

• Filing a police report

What is the role of the HCC in the complaints process?

• To assess and investigate complaints

• To provide legal advice

• To offer financial aid

• To conduct public surveys

What is the least formal and fastest method of resolving complaints according to the complaints process?

• Formal resolution

• Investigation

• Early resolution

• Legal action

Which of the following is NOT a characteristic of early resolution?

• Least formal

• Fastest

• Requires a meeting

• Problem clarified

What is the role of HCC in the complaints process?

• To ignore complaints

• To assess complaints

• To escalate complaints

• To dismiss complaints

What is the final step in the complaints process?

• Complaint lodged

• Complaint assessed

• Outcome recorded

• Investigation