Chapter 16: Employer & Employee Relations

What is the primary focus of Chapter 16 in the learning material?

• Employer & Employee Relations

• Financial Management

• Marketing Strategies

• Business Ethics

Fill in the blank: Chapter 16 is about _______ & Employee Relations.

• A) Employer

• B) Customer

• C) Supplier

• D) Manager

What is a 'work-to-rule' action?

• Working extra hours

• Following job descriptions exactly

• Refusing to work

• Taking a day off.

Fill in the blank: An 'overtime ban' means employees refuse to work ______.

• During weekends

• Beyond regular hours

• On holidays

• In shifts

Which of the following is a method employers might use to put pressure on workers?

• A) Negotiations

• B) Public relations

• C) Threat of redundancies

• D) All of the above.

Employers may use _______ to influence workers' agreements.

• Closure

• Lock-out

• Change of contract

• All of the above.

Employers might resort to _______ to enforce their goals.

• Closure

• Lock-out

• Public relations

• Threat of redundancies

What is often used to resolve conflict in the workplace?

• Mediation

• Conciliation

• Litigation

• Negotiation

Industrial democracy involves shared decision making and ______.

• Worker participation

• Employer dominance

• Individual leadership

• Centralized control

What is a key feature of industrial democracy?

• Centralized decision making

• Worker participation

• Employer dominance

• Individual leadership