Accor Academy workshop ‘Trainer Skills’ for SMBKC Elite Trainers

What does the acronym "ASK" stand for in the context of employee development and learning?

• Action, Strategy, and Kindness

• Attitude, Skills, and Knowledge

• Approach, Structure, and Know-how

• Analysis, Skills, and Key metrics

What was the Training Topic for today?

• Trainer Skills

• Train the Trainer

• Training With Confidence

What are the two Circles?

• Vicious & Victorious

• Vicious & Valuable

• Vicious & Virtuous

• Virtuous & Valuable

What does a Trainer focus on?

• Knowledge & Skill Development

• Transformative Journey

• Specific Subject

• Only Attitude

Which one of the characteristic of an Effective Trainer?

• Knows the Subject

• Communication

• Flexible

• All of the above

What are the Departmental Trainers called at SMBKC ?

• Excellence

• Elite

• Empowered

• Energetic

What is TNA?

• Trainer Need Analysis

• Trainee Need Analysis

• Team Need Analysis

• Training Need Analysis

What leads to the need for Training?

• Performance Gap

• Actual Performance

• Desired Performance

• All of the above

What is the meaning of Conscious Incompetency ?

• The participant is aware and accepts Feedback

• The participant is unaware and accepts feedback

• The participant is aware and does not accept feedback

• The participant is unaware and does not accept the feedback

What is Verbal Communication?

• Talking or Writing

• Using Hand Signals

• Making Eye Contact

• Smiling