Workplace Behavior and Relations Quiz

What effect does orderly and systematic behavior have on stress in the workplace?

• Reduces stress

• Increases stress

• Creates stress

• Maintains stress

Answer explanation

Orderly and systematic behavior helps in organizing tasks and reducing chaos, which in turn lowers anxiety and uncertainty. This structured approach effectively reduces stress in the workplace.

At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?

• Todd

• Sharon

• David

• Pamela

Answer explanation

In the vertical chain of command, Carrie, as the shipping supervisor, reports directly to Sharon, the vice president of distribution. Therefore, Sharon is Carrie's direct supervisor.

Why are unions a powerful force in business?

• They organize workers into a single bargaining unit and increase their bargaining power.

• They encourage non-striking employees to work for striking employees.

• They enable management to close businesses temporarily during labor conflicts.

• They increase the number of concessions that employees must make in negotiations.

Answer explanation

Unions are powerful because they unite workers into a single bargaining unit, which enhances their collective bargaining power. This allows them to negotiate more effectively with management for better wages and working conditions.

What aspect of collective bargaining signals the successful end of negotiations?

• Union leaders and management have met to present their demands.

• Management and union leaders have reached a tentative agreement.

• Management and union leaders have completed their research on the issues.

• A mediator has clarified the issues and offered suggestions to both sides.

Answer explanation

The successful end of collective bargaining is indicated by a tentative agreement, as it shows both management and union leaders have found common ground on key issues, paving the way for a formal contract.

Which of the following is an advantage to workers of having a union represent them?

• Fair treatment of employees

• Payment of union dues

• Democratic votes on issues

• Payment of wages during strikes

Answer explanation

Having a union represent workers ensures fair treatment by advocating for their rights and addressing grievances, which is a key advantage. Other options do not directly benefit workers in the same way.

How do unions benefit businesses?

• Unions can help businesses save time by recruiting employees.

• Unionized companies pay higher wages.

• Unions sometimes take control of personnel matters such as promotions.

• Unions give employees more bargaining power.

Answer explanation

Unions give employees more bargaining power, allowing them to negotiate better wages, benefits, and working conditions collectively, which can lead to a more motivated workforce and potentially increased productivity for businesses.

Which of the following is a benefit of effective human relations at work?

• Increased cooperation

• Increased wages

• More downtime

• Low productivity

Answer explanation

Effective human relations foster increased cooperation among employees, leading to better teamwork and collaboration. This is essential for a positive work environment and overall productivity.

Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?

• Carrying your own weight

• Getting to know others on your work team

• Having a good attitude

• Being cooperative

Answer explanation

Calling in sick only when truly sick demonstrates responsibility and reliability, which are key aspects of 'carrying your own weight.' This behavior fosters trust and positive relationships within the team.

Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?

• Being cooperative

• Carrying your own weight

• Demonstrating courtesy and respect

• Having a good attitude

Answer explanation

Sharing equipment with coworkers exemplifies being cooperative, as it involves working together and supporting each other, which fosters positive working relationships.

Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?

• Getting to know others on your work team

• Carrying your own weight

• Having a good attitude

• Being cooperative

Answer explanation

Organizing a charity event demonstrates being cooperative, as it involves working together with coworkers towards a common goal, fostering teamwork and positive relationships in the workplace.