#D & CN Pr#d#ct H#ng##t: V#rt##l #cc##nt

We need to wait T+2/T+3 transaction for audit execute the transaction of this bank, except

• CIMB
• Permata
• BJB
• BSS

Which transaction timestamp we should follow if transaction timestamp found on Settlement Report?

• Payment Proof
• Current Timestamp
• Need L2 Decision
• Settlement Report

Who should be contacted to process manual payments for amounts exceeding 20 Mio?

• L2
• TL on Duty
• Your TL
• Financial Operation

What supporting documentation is required from L1 Agents when creating a manual payment request?

• Screenshot that VA is not reflected on Admin Dashboard
• Payment Receipt
• Bank Statement Log
• Audit Exclusion Creation
• Macro

How should L1 Agents ensure that invoice VA timestamps are properly validated before seeking approval?

• VA Timestamp creation EARLIER THAN VA transaction Timestamp
• Use VA Timestamp with payment proof if not shown on Settlement Report
• Use 00:00:00 for timestamp
• Need L2 Decision

What are the potential consequences of using incorrect timestamps when creating manual payments for Invoice VA?

• Double payment
• Invoice breaking
• Invoice still not be paid
• Creating another Invoice

For a case paid transaction not reflected on dashboard, merchant provide bank mutation and not found any bounce back with the same amount, where should we escalate this case?

• L2
• TL on Duty
• Finops
• Product Team
• Partner

What does it signify when "KORBFVA" is found in the detail settlement report of BRI?

• BRI late settle to Xendit account
• Means nothing for Xendit
• BRI give no callback
• Additional Deposit to Xendit Account

What steps should be taken when Tokocrypto reports a VA transaction of 35,000,000 IDR that is found in the Settlement Report but not on AD?

• Create manual payment and Escalate to L2
• Get back to Tokocrypto said the transaction is not found
• Create manual payment and Escalate to TL
• Waiting for Audit T+3

For case double deposit invoice va, the second payment found in SR yet not reflected in AD, what's the next step?

• Confirm merchant to do top-up or force complete the 2nd payment
• Inform merchant we will top-up + raise finops for top-up process
• Escalate to L2
• create manual payment request