F&B (IVD) - TEST 1 - 16 JAN 2025

Guests are greeted and seated at a fully laid table within 2 minutes of their arrival and if the restaurant is full, guests are advised how long it will be and this timeframe is adhered to. True of False?

• True

• False

The telephone is answering within 3 rings or 10 seconds with an appropriate greeting or in the case of digital communication, responded within 3 minutes. True or false?

• True

• False

If the tray/trolleys removal is requested, it is collected within 10 minutes for Urban hotels and 15 minutes for resort hotels. True or false?

• True

• False

Associates repeat the order either during or at the end of the call. True of false?

• True

• False

Salt and pepper __________ (1) are available and if so ________ (2)

• cruets

• clean and full

All food is covered with a crochet and/or something form or covering.

• True

• False

Associates do not need advice the delivery time. True of False?

• True

• False

Associates knock on the door/ring the doorbell and if required wait _______ seconds, and then knock on the door/ ring doorbell again and announce their department before asking to enter the room

• 2

• 5

• 10

• 15

Tablecloths/plate mats/napkins are clean, pressed and free of any stains/ tears (paper is acceptable)

• True

• False

The opening hours of In-Villa-Dining service are .

• 06:30am-01:00am

• 07:00am-01:00am

• 06:30am-01:30am

• 08:00am-01:30am