Customer Service

Customer Service

3rd Grade

12 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

Business

3rd Grade

Easy

Created by

jade isherwood

Used 1+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does internal customer mean?

An internal customer is a supplier providing goods to the company.
An internal customer is a client from outside the organization.
An internal customer is an employee or department that depends on another employee or department for services or products.
An internal customer is a manager overseeing external contracts.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does an external customer mean?

An external customer is an employee of the company.
An external customer is a supplier providing goods to the company.
An external customer is a competitor in the same market.
An external customer is someone who buys or uses a company's products or services but is not part of the organization.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

which is a form of positive body language?

Crossing arms
Avoiding eye contact
Frowning while listening
Maintaining eye contact

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a negative non-verbal signal that might show disinterest when dealing with a customer?

Nodding in agreement
Smiling frequently
Leaning in closer

sighing

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one non-verbal method that could be used to communicate with customers?

Email

in person

phone call

PA system

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

definition of "fit for purpose"

works safely

Inadequate for any specific function.
Only applicable in theoretical scenarios.
Perfectly designed for all purposes.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One thing you must do when dealing with an angry customer is ...

get angry back at them

remain calm

speak over them

sigh loudly

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