OLSM4250_Module 2

Structural elements of a business include:

• policies.

• people.

• decision rules.

• computer systems.

A(n) ________ is an example of an infrastructural element.

• building

• organizational structure

• office equipment

• fleet of delivery trucks

A business is defined by its structural and infrastructural elements.

• True

• False

Policies and decision rules are infrastructural elements.

• True

• False

Tangible resources are infrastructural elements in an organization.

• True

• False

The firm’s targeted customers, time frames, and performance objectives are identified by their:

• mission statement.

• core competencies.

• business strategy.

• functional strategy.

Core competencies can be described as:

• a declaration of mission that is focused on specific skills.

• organizational strengths and abilities that have been developed over time.

• only those processes that create products or provide services.

• elements of the supply chain that create value.

Which of these is a major operations and supply chain structural decision category?

• organization

• planning and control

• capacity

• product and service development

When the operations and supply chain areas are not linked with the overall business strategy, but instead follow industry practices, the firm is in this stage of alignment.

• internally neutral

• externally neutral

• internally supportive

• externally supportive

You decide to open a bookstore with a wide selection, comfortable seating, and an internal coffee shop because it has worked very well for other bookstores you have visited. Your strategy could be described as externally neutral.

• True

• False