TOTAL QUALITY MANAGEMENT

Maya is considering purchasing a new smartphone. She wants to ensure that the quality of the smartphone meets her expectations. Which of the following best describes quality?

• The service provided to Maya before, during and after purchasing the smartphone.

• Products being made to a high standard to meet Maya's needs.

• A high level of productivity.

Aiden's toy factory checks products after they are made. What is this an example of?

• Quality Control

• Quality Circles

• Quality Assurance

In a manufacturing company, a group of employees including Evelyn, Grace, and Abigail form a team to enhance their work environment. They decide to create Quality Circles to...

• are medium groups of workers, usually between 10 and 15, who

  are paid to meet in order to discuss methods of improving productivity

• are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity

• are small groups of workers, usually between 5 and 10, who

  meet voluntarily in order to discuss methods of improving productivity

Elijah is working on a project to improve the efficiency of his school's cafeteria. He is looking for a method that involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to his own.

• Research & Development

• Outsourcing

• Employee Empowerment

• Benchmarking

During a class discussion, Evelyn asked her classmates, "What is the world body for standards formulation?"

• WHO

• ILO

• ISO

• QC

Aiden is studying international standards and comes across the term ISO. He wonders what it stands for.

• Indian organization for standard

• Internal organization for standard

• International organization for standard

• None of the above

"Improving quality through small, incremental improvements"

is a characteristic of what type of quality management system that Zoe implemented in her project to enhance the efficiency of her team's workflow?

• Just-in-time

• Benchmarking

• Value analysis

• Kaizen

In a company meeting, Harper suggested that the main focus of their Total Quality Management (TQM) strategy should be on improving customer satisfaction and involving all employees in the process. However, Noah argued that the primary goal should be to maximize the company's annual profit. Which of these is not the principle/main focus of TQM?

• Annual profit

• Customers’ satisfaction

• Efficient, effective and process

• Total involvement of people in an organization

High quality can justify the _____________ strategy of Benjamin's business (one of the marketing P's)

High quality can justify the _____________ strategy of Noah's business (one of the marketing P's)