TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

Professional Development

21 Qs

quiz-placeholder

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TOTAL QUALITY MANAGEMENT

TOTAL QUALITY MANAGEMENT

Assessment

Quiz

Hospitality and Catering

Professional Development

Easy

Created by

Racquel Racquel

Used 1+ times

FREE Resource

21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Maya is considering purchasing a new smartphone. She wants to ensure that the quality of the smartphone meets her expectations. Which of the following best describes quality?

The service provided to Maya before, during and after purchasing the smartphone.

Products being made to a high standard to meet Maya's needs.

A high level of productivity.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Aiden's toy factory checks products after they are made. What is this an example of?

Quality Control

Quality Circles

Quality Assurance

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In a manufacturing company, a group of employees including Evelyn, Grace, and Abigail form a team to enhance their work environment. They decide to create Quality Circles to...

are medium groups of workers, usually between 10 and 15, who

are paid to meet in order to discuss methods of improving productivity

are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity

are small groups of workers, usually between 5 and 10, who

meet voluntarily in order to discuss methods of improving productivity

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Elijah is working on a project to improve the efficiency of his school's cafeteria. He is looking for a method that involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to his own.

Research & Development

Outsourcing

Employee Empowerment

Benchmarking

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

During a class discussion, Evelyn asked her classmates, "What is the world body for standards formulation?"

WHO

ILO

ISO

QC

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Aiden is studying international standards and comes across the term ISO. He wonders what it stands for.

Indian organization for standard

Internal organization for standard

International organization for standard

None of the above

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

"Improving quality through small, incremental improvements"


is a characteristic of what type of quality management system that Zoe implemented in her project to enhance the efficiency of her team's workflow?

Just-in-time

Benchmarking

Value analysis

Kaizen

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