FINAL REVIEW CHAPTER 6

FINAL REVIEW CHAPTER 6

University

33 Qs

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FINAL REVIEW CHAPTER 6

FINAL REVIEW CHAPTER 6

Assessment

Quiz

Education

University

Practice Problem

Medium

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Thủy Viết

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33 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the training?

The process of developing a staff member’s knowledge, skills, and attitudes necessary to perform tasks required for a position

Standards of knowledge, skills, and abilities required for successful job performance

A term that indicates that something such as training is worth more than it costs to provide it

Response provided to a question or larger- scale inquiry such as a customer survey

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A specific and observable work activity that is one component of a position and that has a definite beginning and end. What is it?

Responsibility

Task

Right

Compensation

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Standards of knowledge, skills, and abilities required for successful job performance. It is identified as:

Characteristic

Personality

Competency

Skill

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The correct definition of "Cost effective":

The effective date that a new staff member begins work.

A list of all tasks that constitute a position

A description of how one task in a task list should be performed

A term that indicates that something such as training is worth more than it costs to provide it

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How important is "Attitude" of employee in hospitality?

Very important

Unnecessary

Normal

No matter

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Response provided to a question or larger scale inquiry such as a customer survey. What is this?

Comment

Complain

Feedback

Opinion

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Positive or negative feelings, beliefs, and values about something that influence a person to act in certain ways. This can be known as:

Morale

Attitude

Knowledge

Skill

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