FINAL REVIEW CHAPTER 6

What is the training?

• The process of developing a staff member’s knowledge, skills, and attitudes necessary to perform tasks required for a position

• Standards of knowledge, skills, and abilities required for successful job performance

• A term that indicates that something such as training is worth more than it costs to provide it

• Response provided to a question or larger- scale inquiry such as a customer survey

A specific and observable work activity that is one component of a position and that has a definite beginning and end. What is it?

• Responsibility

• Task

• Right

• Compensation

Standards of knowledge, skills, and abilities required for successful job performance. It is identified as:

• Characteristic

• Personality

• Competency

• Skill

The correct definition of "Cost effective":

• The effective date that a new staff member begins work.

• A list of all tasks that constitute a position

• A description of how one task in a task list should be performed

• A term that indicates that something such as training is worth more than it costs to provide it

How important is "Attitude" of employee in hospitality?

• Very important

• Unnecessary

• Normal

• No matter

Response provided to a question or larger scale inquiry such as a customer survey. What is this?

• Comment

• Complain

• Feedback

• Opinion

Positive or negative feelings, beliefs, and values about something that influence a person to act in certain ways. This can be known as:

• Morale

• Attitude

• Knowledge

• Skill

Choosing the best answer for the definition of Attitude in hospitality:

• Response provided to a question or larger- scale inquiry such as a customer survey.

• Standards of knowledge, skills, and abilities required for successful job performance.

• Measurable quality and/or quantity indicators that tell when a staff member is working correctly.

• Positive or negative feelings, beliefs, and values about something that influence a person to act in certain ways.

The effective date that a new staff member begins work. What is this?

• Work schedule

• Hire date

• Time to start

• Work timeline

Planned educational or training activities to prepare one for successively more responsible positions in an organization or industry. This process is acknowledged as:

• Professional recruitment programs

• Professional development programs

• Professional appraisal programs

• Professional promotion programs