4.03 Quality Management Quiz

4.03 Quality Management Quiz

9th Grade

20 Qs

quiz-placeholder

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4.03 Quality Management Quiz

4.03 Quality Management Quiz

Assessment

Quiz

Business

9th Grade

Easy

Created by

Gregory Hoch

Used 1+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A product that is useful and performs its job well demonstrates which of the following components of quality:

Excellence

Value

Conformance to specifications

Customer satisfaction

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a customer considers a product to be worth the money s/he spent on it, the product demonstrates which of the following components of quality:

Excellence

Value

Conformance to specifications

Customer satisfaction

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a true statement regarding quality management:

It involves only upper-level managers.

It requires a short-term commitment.

It is used mostly in the manufacturing industry.

It is an ongoing process.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Quality management is a

tool.

technique.

six-step process.

philosophy.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a process that weeds out defective products after they’ve been created:

Quality control

Quality assurance

Quality improvement

Quality command

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a system that focuses on preventing defective products from being created in the first place:

Quality control

Quality assurance

Quality improvement

Quality command

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Making changes in the organization as a means of maintaining quality is an example of

quality control.

quality assurance.

quality improvement.

quality command.

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