NRF Customer Service - Quiz 1

Which of the following are good reasons to ask customers for their business cards?

• So you can claim these customers as your own and keep co-workers from making sales to them

• When customers show interest in an upcoming event and you offer to remind them

• So you can build up your client records with names of potential customers

• To learn more about them so you can suggest items that you think they can afford

If you do not have business cards, you can help the customer remember you by:

• Writing "thank you" on the sales receipt and signing your name

• Giving the customer a discount on their next purchase

• Offering a free sample of a product

• Providing a brochure with your contact information

One of the most important skills in being a personal shopper is to:

• Listen carefully for clues about the customer's preferences

• Choose the most expensive items for the customer

• Ignore customer feedback and make decisions independently

• Focus solely on current fashion trends

When acting as a personal shopper, you should:

• Select only items that fit her interests.

• Choose items based on current trends regardless of her preferences.

• Pick items that are on sale to save money.

• Select items that you personally like.

If a customer's business card includes a pager, e-mail address, or fax number, ask him how he would prefer to be contacted.

• True

• False

• Only ask about the pager

• Only ask about the e-mail address

Any personal information a customer gives you becomes public knowing and you may share it with other sales associates.

• True

• False

• Only with consent

• Only if required by law

Showing respect for a customer's business card means you should:

• Make some comment to indicate you have read it

• Ignore it and move on

• Hand it back without looking at it

• Place it in your wallet immediately

Acting as a personal shopper: Can add interest and challenge to your job

• Can make your job monotonous

• Can add interest and challenge to your job

• Can reduce your workload

• Can limit your creativity

It's a good idea to offer customers several of your business cards and ask them to hand them out to their friends.

• True

• False

• Maybe

• Not Sure

If you schedule a personal shopping appointment with a customer, it would be a good idea to:

• Call and confirm the appointment the day before

• Offer a discount on the next purchase

• Suggest a different shopping time

• Provide a list of items the customer should bring