Salesforce Agentforce Quiz

What is the core component of the Agentforce system that simulates human-like reasoning?

• Prompt Builder

• Agent Builder

• Atlas Reasoning Engine

• Einstein Studio

What is the purpose of the Agent Builder in Agentforce?

• To debug apex code

• To manage permission sets

• To create and configure agents with their goals, skills, and data access

• To build dashboards and reports

In Agentforce, what are 'Topics' used for?

• Assigning data categories to agents

• Classifying case types in support

• Defining agent responsibilities and organizing tasks

• Prioritizing scheduled jobs

What is the main role of 'Instructions' in the Agent Builder?

• To track agent performance

• To guide agent behavior for specific Topics

• To define API integrations

• To monitor login history

What technology enables Agentforce agents to pull relevant data in real-time from both structured and unstructured sources?

• Data Loader

• Einstein GPT

• Retrieval Augmented Generation (RAG)

• Flow Orchestrator

Which low-code tool helps build contextual prompts for AI agents in Agentforce?

• Apex Triggers

• Prompt Builder

• Visualforce Pages

• Lightning App Builder

In the context of testing Agentforce agents, which of the following is recommended?

• Testing only in Production

• Relying on default instructions

• Using the Agentforce Testing Center

• Skipping UAT phases

What is the Agentforce Execution Engine's responsibility?

• Managing data loading

• Planning and executing actions based on agent reasoning

• Allocating server resources

• Enabling SSO functionality

Which of the following is a best practice when designing Agentforce agents?

• Creating one large topic with all possible actions

• Hardcoding customer data

• Breaking agents into modular Topics with specific Instructions

• Avoiding prompt engineering

How does Agentforce ensure that responses are grounded in Salesforce CRM data?

• Through external ETL scripts

• By embedding Apex code

• Through Retrieval-Augmented Generation combined with context-specific prompts

• Using Classic Page Layouts