Hospitality Studies

Which is NOT an example of a hospitality career?

• Hotel Manager

• Restaurant Server

• Cruise Ship Director

• Nurses Assistant

What is something that a resort hotel might offer that a regular hotel wont?

• Continental Breakfast

• Fresh Towels

• Golf Course

• Front Desk Assistance

Who is most likely to use a hotel with a convention center?

• Business Professionals

• Families

• Tourists

• Extended stay patrons

What is etiquette?

• Treating others the way you would want to be treated

• Formal manners and rules that are followed in professional and social settings

• The system used by hotel managers to ensure their guests are taken care of

• A piece of equipment used in the restaurant industry

Which of these is typically NOT considered when choosing a hotel?

• Price

• Location

• Amenities

• Name of hotel

Which of these is a certificate you may get when working in food service?

• Food Handler's Certification

• Food Manager's Certification

• OSHA Safety

• All of the above

Which is NOT a sector of the hospitality industry?

• Travel and Tourism

• Restaurant and Service

• Business Management

• Lodging

As a hotel concierge, what should you do when a patron walks up to you?

• Greet them and ask how you can help

• Stay on your phone and do not look up

• Smile, but keep working because you are busy

• Direct them to the hotel manager immediately

In yesterday's video, what is the mistake the man made when meeting with his manager?

• He told the manager he was only accepting the job if he was paid a lot of money

• He sat down without shaking hands or being told to have a seat

• He played on his phone

• He ignored the manager when he said hello

According to yesterday's videos, when you want to enter someone's office, what should you do?

• Just wait patiently outside until they notice you and open the door.

• Knock on the door and enter right away

• Knock on the door and wait until they tell you to come in

• Just walk in - they're there to help you