Business Management II Review - 1.00

Which presents serious security risks that managers must monitor and control?

• marketing

• employees

• technology

• production of goods

A primary reason it is important for businesses to continuously try to improve work processes is to:

• increase efficiency.

• motivate employees.

• encourage creativity.

• communicate effectively.

The Fisher Manufacturing Company has been receiving many complaints about product breakage problems with the model 2YZ. Fisher has been working with its parts vendors and production-line personnel to determine why the problems are occurring. This is an example of a product-quality issue related to:

• costs.

• distribution.

• durability.

• volume.

Melanie’s supervisor made changes in some of Melanie’s tasks so that she could finish them more easily. The technique the supervisor used is:

• flextime.

• job orientation.

• mass production.

• job simplification.

A business employee is assigned to handle all incoming phone orders. This specific assignment is considered to be specialization by:

• task.

• trade.

• profession.

• stage of production.

An organization with a quality culture would have executive-level managers who are:

• interested in prioritizing profits over quality

• committed, involved, and responsible for quality.

• flexible, indifferent, and not responsible for quality.

• able to enlist the expertise of outside contractors for quality.

What is the potential benefit to a business that continuously takes action to improve the quality of its goods and services?

• increased product options

• increased premiums

• higher demand

• higher costs

An important aspect of managing work commitments is:

• planning ahead.

• organizing others’ activities.

• focusing on unimportant details.

• scheduling activities close together.

Which is an example of continuous improvement?

• selecting the best possible supplier

• following through with an annual self-assessment

• minimizing defect levels to 3.4 per million units produced

• giving only managers full responsibility for overall product quality

Why do most businesses use some type of quality control method at work?

• to attract vendors

• to minimize errors

• to guarantee safety

• to organize employees