Week2-Batch3

Order 33333 (Exchange type) has an exception (Refused)

The consignee confirmed that the courier refused to deliver it to his address

• Raise a ticket to the delivery experience

• Raise a ticket to the concerned hub to restart the order

• Raise a ticket to the investigation team

• Raise a ticket to the escalation team.

The business (Gallery) requested 20 Small flyers, which were delivered on 16 June. They want to exchange them on 17 June. We should

• Raise a ticket to the concerned hub

• Advise him that we can't take this action + Reason

• Raise a ticket to the delivery experience

• • Send an email via Freshdesk to:

    • [e-mail]

    • [e-mail]

    • [e-mail]

The business asked to change the consignee address for Order 4444 CRP (Requested)

• The next attempt will take 48 WH.

• The next attempt will take 24 WH.

• Advise him to take the action from BD

• Take the action from your side

If the consignee refused to exchange the shipment on 4 May, (the business location is in Helwan) (the drop-off hub is Ismailia). The order will be returned on ...

• 6 May

• 7 May

• 8 May

• 9 May

If the consignee refused to receive the shipment on 24 April, (the business location is in Nasr city) (the drop-off hub is Dokki). The order will be returned on ...

• 29 April

• 26 April

• 27 April

• 28 April

Order 937487 was updated as delivered on the system, and the business confirmed that the consignee didn't receive the shipment

• Raise a ticket to the investigation team

• Raise ticket to the delivery experience team to validate

• Advise him that we can't take action

• Raise a ticket to the concerned hub

If the business said that the consignee received the damaged shipment, what data needed, and the SLA

• -Photo of the damaged items

  -packaging description

  -Cost of damaged items

  -SLA 24 WD

• 
  -Photo of the damaged items.

  -packaging description.

  -Cost of damaged items.

  -SLA 5 WD

• 
  -Photo of the damaged items

  -packaging description

  -Cost of damaged items

  -SLA 48 WH

• 
  -Photo of the items

  -packaging description

  -Cost of damaged items

  -SLA 5 WD

How much are the Bosta fees for TN 74522583

Order 34593 (Out for return) the business asked to contact him via whatsapp, we should

• Ask him to add this instruction on the delivery note from his side

• Raise a closed ticket to the concerned hub

• Raise a open ticket to the concerned hub

• Take the action from your side

In case the business contacts us complaining that the order is delayed, and after checking we find that the address needs to be clarified, what is the category in this scenario?

• Sub: Address Issue

• Category: Delivery Issue

• Category: Order Issue

• Sub: Address Modification