15 steps OF HOUSEKEEPING

What should you check before moving to the guest room?

• The guest's preferences

• The trolley and equipment in the pantry

• The room's maintenance issues

• The guest's arrival time

What must you do immediately after entering the room?

• Make the bed

• Open the curtains, switch on the lights, and report any maintenance issues

• Collect the garbage

• Vacuum the floor

Which chemical is applied under the toilet rim and around the bowl?

• R1 chemical

• Sanitizer

• Bleach

• Detergent

When can you remove room service trolleys and trays?

• At any time

• Only with the guest’s permission

• After the team leader approves

• When the guest leaves the room

What should be done with china and glassware collected from the room?

• Wiped with a dry cloth

• Soaked in sanitizer

• Washed later by the kitchen staff

• Left on the trolley

What is the proper sequence for bed linen during cleaning?

• Make the bed, then strip the linen

• Strip the bed linen first, then make the bed

• Leave the linen as is

• Fold the linen before removing

How should dusting be performed?

• Randomly around the room

• Clockwise using required chemicals

• Only on furniture surfaces

• After vacuuming the floor

Where should the vacuum be used in the room?

• Only on the carpeted area

• Under the bed, entire room from balcony to main entrance, and the washroom corner to corner

• Just near the entrance door

• Only in the bathroom

Who must you report to once the room is fully cleaned and ready?

• Guest

• Executive Housekeeper

• Team Leader

• Front Desk

What must you do before leaving the room?

• Leave the door open for ventilation

• Notify housekeeping office

• Turn on the air conditioner

• Switch off the light and close the door properly