How to enter guest room

What is the main objective of this SOP?

• To improve room cleaning speed

• To prevent unauthorized room occupancy and mistakes in recording room occupancies

• To upsell hotel services

• To increase guest check-in speed

Which rooms should never be knocked or rung for entry?

• Vacant rooms

• Rooms with a Do Not Disturb (DND) sign

• Rooms booked for VIP guests only

• Rooms with guests checked out

Who is responsible for following the procedure regarding room entry?

• Front Desk Agents only

• Housekeeping team members

• Security staff

• Maintenance team

After what time can room attendants enter guest rooms if no DND sign is displayed?

• 7:00 AM

• 9:00 AM

• 11:00 AM

• 1:00 PM

When is it allowed for a room attendant to enter a room with a DND sign?

• Whenever convenient

• Only in emergency situations

• When cleaning supplies are available

• If a manager gives permission in person

How many times should the room attendant knock on the door?

• Once

• Twice

• Three times

• No knocking, only ringing the bell

What should be announced when knocking or ringing the door?

• Room Service

• Housekeeping

• Maintenance

• Front Desk

What is the time gap required between the ring and the knocks?

• 1 second

• 3 seconds

• 5 seconds

• 10 seconds

Which of the following should NOT be used to knock on the door?

• Knuckles

• Hand

• Finger

• Keys

If there is no response after knocking and ringing, what should the room attendant do?

• Open the door slightly (about 45 degrees) and announce “Housekeeping” before entering

• Leave immediately without entering

• Knock again loudly

• Call the guest from the hallway