Final Closing Quiz: Effective Communication

Which of the following is NOT one of the 7Cs of Effective Communication?

• Clarity

• Courtesy

• Creativity

• Conciseness

Active listening involves both verbal and non-verbal responses to confirm understanding.

• True

• False

According to Albert Mehrabian's communication model, what percentage of communication impact is conveyed through tone of voice?

• 55%

• 38%

• 7%

• 25%

John frequently interrupts his team members during meetings and often dominates conversations. Based on communication styles, John is most likely:

• Passive

• Aggressive

• Assertive

• Passive-Aggressive

Which of the following is a common communication filter that can distort the intended message?

• Active listening

• Noise

• Eye contact

• Feedback

Your team includes Baby Boomers, Gen-X, Millennials, and Gen-Z. What is an effective approach to ensure communication across generations?

• Use only written communication for clarity.

• Avoid technology to keep things simple.

• Adapt communication styles to meet generational preferences.

• Focus only on face-to-face meetings.

Emotional Intelligence does not play a role in effective communication.

• True

• False

Which of the following is a communication pitfall that can lead to breakdowns?

• Providing clear feedback

• Assuming shared understanding

• Using open-ended questions

• Listening empathetically

Maria listens attentively, asks clarifying questions, and respects others' viewpoints. Her communication style is best described as:

• Aggressive

• Passive-Aggressive

• Passive

• Assertive

Which stage in the communication process involves interpreting the message by the receiver?

• Encoding

• Feedback

• Decoding

• Channel selection