Chapter 6 Quiz Review – Communication & Relationships

Which of the following best describes therapeutic communication?

• Communication aimed at exchanging social pleasantries

• Communication that focuses on the nurse’s personal experiences

• Purposeful communication that promotes patient growth and well-being

• Using complex medical terms to demonstrate knowledge

Which of the following is an example of active listening?

• Maintaining eye contact while interrupting to give advice

• Nodding and summarizing the patient’s statements

• Sharing a personal story to relate to the patient’s situation

• Avoiding silence by talking continuously

Which communication style is most likely to build trust and mutual respect?

• Aggressive

• Passive

• Assertive

• Avoidant

Which of the following is not considered a nonverbal communication cue?

• Facial expressions

• Tone of voice

• Written notes

• Posture

A patient says, “I’m so tired of feeling sick all the time.” Which is the most therapeutic response?

• “Don’t worry, you’ll get better soon.”

• “Can you tell me more about how you’ve been feeling?”

• “I understand exactly how you feel; I was sick last month.”

• “You need to stay positive.”

Which zone of personal space is typically used for close personal relationships?

• Intimate distance

• Personal distance

• Social distance

• Public distance

Which factor is most likely to be a barrier to effective communication?

• Maintaining an open posture

• Using medical jargon

• Asking clarifying questions

• Listening without interrupting

Which of the following best demonstrates empathy in communication?

• “I know this is difficult for you, and I’m here to listen.”

• “I’ve been in your situation before, so I understand.”

• “I think you’re overreacting to the situation.”

• “You should focus on the positive things in life.”

A patient refuses a procedure. The nurse says, “It’s your choice, but let’s talk about your concerns.” This is an example of:

• Aggressive communication

• Passive communication

• Assertive communication

• Non-therapeutic communication

Which statement about touch in nursing communication is most accurate?

• It is always appropriate and therapeutic.

• It should be used without considering cultural or personal boundaries.

• It can be therapeutic but must be used with awareness of the patient’s preferences.

• It is never appropriate in professional settings.