Business Process Management Quiz

Which of the following best describes a 'Process' in Business Process Management?

• A series of random actions performed to complete a task.

• A series of steps or actions taken to achieve a particular goal.

• A tool used to monitor employee productivity.

• A software used to automate business operations.

Which process starts when a customer requests a price quote and ends when they confirm the purchase?

• Order-to-Cash

• Procure-to-Pay

• Quote-to-Order

• Application-to-Approval

In BPM, what are 'Activities'?

• Instantaneous occurrences that have no duration.

• Actions that take time to complete and transform inputs into outputs.

• People or systems involved in the process.

• Data or electronic resources that support the process.

Which related discipline focuses on eliminating waste and non-value-adding activities?

• Total Quality Management

• Lean

• Six Sigma

• Operations Management

What was the main problem in Ford's purchasing process before redesign in the 1980s?

• It relied too heavily on technology.

• It required excessive manpower to check inconsistencies across documents.

• It had no process for quality control.

• It had too many external suppliers.

Which is NOT a phase of the BPM Lifecycle?

• Process Identification

• Process Discovery

• Process Automation

• Process Redesign

Which discipline is more measurement-focused and often integrates with Lean?

• Operations Management

• Total Quality Management

• Six Sigma

• Business Process Reengineering

In the BPM Lifecycle, which phase involves documenting how the current process actually works?

• Process Implementation

• Process Monitoring

• Process Discovery

• Process Analysis

Which of the following was a major reason for the decline of Business Process Reengineering (BPR)?

• It lacked clear definitions.

• It was too focused on technology.

• It was often misused without true process redesign.

• It ignored customer needs.

What does 'Order-to-Cash' typically involve?

• Getting supplier quotes and paying invoices.

• Order verification, shipping, invoicing, and payment collection.

• Requesting a price quote before confirming a purchase.

• Resolving customer complaints.