Problem Solving & Decision Making Quiz

What is the first step in problem solving?

• Make a decision

• Define the problem

• Choose a solution

• Evaluate results

What tool helps find the root cause of a problem by asking “Why?” several times?

• Pareto Chart

• 5 Whys

• Brainstorming

• SWOT Analysis

In problem solving, brainstorming is used to:

• Evaluate results

• Generate ideas and solutions

• Eliminate all causes

• Create reports

What does “root cause” mean? It’s what really causes the issue.

• The first idea we think of

• The main reason behind the problem

• A temporary fix

• A report summary

What should be done after implementing a solution? Check if the solution actually worked.

• Forget the problem

• Evaluate the results

• Start a new project

• Change the team

Which of the following is a good decision-making technique?

• Guessing

• Using data and facts

• Listening to rumors

• Avoiding discussion

What does the White Hat represent?

• Emotions and feelings

• Information and facts

• Creativity and new ideas

• Risks and problems

Which hat is used to express emotions and feelings?

• Yellow Hat

• Red Hat

• Black Hat

• Blue Hat

What does the Black Hat focus on?

• Positive thinking

• Emotions

• Caution and risks

• Creativity

What is the main focus of the Green Hat?

• Control and process

• Emotions

• Creativity and new ideas

• Facts and data