Business English Ch.1 Voc Review

A manager carefully plans how to announce a policy change and who needs the information.

• Channel

• Communication management

• Protocol

• Formal communication

An employee submits a suggestion to their supervisor.

• Downward communication

• Lateral communication

• Upward communication

• Audience

A supervisor gives instructions to staff about a new schedule.

• Lateral communication

• Informal communication

• Upward communication

• Downward communication

Two department managers meet to coordinate schedules.

• Upward communication

• Lateral communication

• Downward communication

• Encoding

Saying “please” and “thank you” during a professional meeting.

• Protocol

• Rhetoric

• Etiquette

• Goodwill

Following the correct structure and tone when writing a professional email.

• Etiquette

• Informal communication

• Channel

• Protocol

Choosing between email, text, or face-to-face communication.

• Encoding

• Channel

• Audience

• Rhetoric

A group of employees listening to a presentation.

• Audience

• Downward communication

• Informal communication

• Channel

A speaker carefully chooses words to convince others to support an idea.

• Encoding

• Goodwill

• Rhetoric

• Interpersonal communication

A company is trusted because it consistently communicates honestly.

• Protocol

• Etiquette

• Goodwill

• Formal communication