Listening Skills - Negotiation Tools

The video emphasizes the importance of listening as a key skill for gathering information, building rapport, and influencing others. It outlines different levels of listening, from superficial to empathetic, and provides techniques for active listening, such as maintaining curiosity, managing internal distractions, and understanding non-verbal cues. The video also highlights the significance of pausing before responding to show respect and understanding. Overall, it stresses that effective listening requires practice and is crucial for professional success.

What is the deepest level of listening according to the video?

• Selective listening

• Empathic listening

• Pretending to listen

• Attending

Why is curiosity important in active listening?

• It primes you to pay attention and understand the speaker's message

• It allows you to predict what the speaker will say

• It enables you to multitask while listening

• It helps you prepare your response

What should you do with your body language to show you are actively listening?

• Turn your head slightly

• Face the speaker completely

• Cross your arms

• Look around the room

What is the purpose of pausing before responding in a conversation?

• To demonstrate that the speaker's message was important and complex

• To prepare a quick response

• To indicate that the speaker's message was simple

• To show that you were not paying attention

How does pausing before responding help in building rapport?

• It allows you to interrupt the speaker

• It compliments the speaker by showing their message is valuable

• It indicates you have an instant answer

• It shows you are clever

Why is having an instant answer not always valued in professional settings?

• It indicates you are not clever

• It means you are not engaged

• It suggests the problem is simple and not worth discussing

• It shows you are not paying attention

What is one of the most important skills a manager can develop according to the video?

• Effective listening

• Instant problem-solving

• Multitasking

• Quick decision-making